• Accomplish a pilot project to outsource and benchmark the basic operations, perform staff induction and training, as well as to roll-out the hardware and software infrastructure

• Launch sustained operations: Get all outsourced business processes in place and running, implement organizational structure, process & quality management system

• Manage and add value to sustained operations: Regular management of back-office operations, by incessant quality analysis, process enhancement and customer feedback

The implementation will revolve around a 6 step process as detailed below: